Aviso legal y cumplimiento — SIMplísimo

At SIMplísimo we operate under Chilean regulations applicable to mobile services and e-commerce. Here you will find the legal information, consumer rights, and procedures for complaints and data protection in accordance with Chile.

Law No. 19,496 — Protection of Consumers' Rights
Law No. 19,628 — Protection of Privacy (personal data)

Privacy Policy Contact Home

Consumer Rights (CHL)

Consumers in Chile are protected by Law No. 19,496. SIMplísimo guarantees truthful information, clear terms, and resolution of complaints within reasonable timeframes.

Preliminary information on prices, validity, and conditions.
Right to a warranty for service delivery failures.
Complaints procedure and response times.

For external complaints you can contact SERNAC:www.sernac.cl.

Data Protection Officer

Privacy Office — SIMplísimo

Protection of personal data

We process personal data in accordance with Law No. 19.628. The purposes include service activation, billing and customer support. *** we market data to third parties without consent.

ARCO rights (Access, Rectification, Cancellation and Opposition): request through our contact channel or at privacy.html.

Essential terms and conditions

Contracting can be done online. Activation occurs once payment and data verification are confirmed. Activation times are indicated in the offer.

All prices include taxes when indicated. Electronic invoicing is available. Billing errors are corrected after verification and in accordance with regulations.

The user may request cancellation according to the plan's terms. SIMplísimo may suspend services for non-compliance or upon a legal request.

Warranties and refunds

Warranties apply for defects in service delivery. Refunds are processed within timeframes according to the payment method and verification.

Status	Estimated timeframe
Claim review	7 business days
Refund approved	5-15 business days
Activation failed	48 hours

Procedure for claims and inquiries

Contact support:+ (56) 97 239-18-45 o movile-port.com@gmail.com.
Send details and supporting documents (screenshots, contract number).
Acknowledgment of receipt and claim number.
Response within the legal deadline; if applicable, solution or referral to SERNAC.

If *** is satisfied with the response, you may file a complaint with SERNAC (www.sernac.cl) or use the dispute resolution mechanisms provided by law.

Additional information and validity

This legal notice applies to services contracted in Chile and is in effect since the last update published on our site. For more details on data processing and rights, please consultPrivacy Policy.

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