Privacy policy

This policy describes criteria and practices applicable to the processing of personal data by SIMplísimo in Chile. The main purpose is to provide services related to mobile connectivity, plan management, online top-ups, support, and related communications. The data controller maintains internal governance mechanisms, periodic training, and process reviews to safeguard information.

Processed data: identification, contact details, device technical data for activating SIM or eSIM, plan preferences, top-up history, support information and technical traces related to channel usage. When making purchases and top-ups, financial data is processed through external processors that operate under recognized security standards. We retain only what is strictly necessary for operational, accounting and legal purposes, with retention periods defined in retention matrices.

Purposes: account and user management, provision of contracted services, compatibility verification, technical support, status communications, top-up reminders, sending informational content, and operational analysis with aggregated metrics. Processing is based on contract performance, legitimate interest in improving the service, regulatory compliance, and consent for commercial communications, where applicable. The user can adjust message preferences through management links or direct contact with the support team.

Transfers and processors: certain processes use infrastructure, messaging, analytics, customer service and payment processing providers. These providers act under documented instructions and confidentiality commitments. For locations outside Chile, contractual safeguards and technical measures apply to protect the integrity of the information.

Rights: access, rectification, updating, deletion when applicable, data portability and limitation of processing. Requests are handled through the official email published on the Contact page and managed with traceability, identity verification and response within reasonable deadlines. The data subject may request details of sources, data categories and specific purposes that justify their processing.

Security: we apply encryption in transit, role-based access controls, event logging and periodic testing. Environment segmentation and credential protection are implemented. Any incident is analyzed with response plans, communication, and corrective actions. Practices are continually reviewed to strengthen the service's resilience.

Cookies and similar technologies: the site uses measurement and preference elements. The user can accept or decline via the consent banner. Browser settings allow restricting storage, which may affect personalization functionalities. The Legal section contains expanded references on usage criteria.

Minors: the service is intended for adults responsible for their lines. For activations associated with third parties, valid representation by the account holder is required.

Updates: this policy may be adjusted in response to regulatory changes or service improvements. The current version is published on this site with a visible update date. For questions or to exercise rights, write tomovile-port.com@gmail.comor use the phone number in the header. You can also visitLegalto review compliance criteria and supplementary guidelines.